This interactive workshop is designed for HR leaders who want to build executive coaching capabilities that elevate leadership performance and a service-centric culture. Dr. Sarah Sarkis is a licensed psychologist and certified executive leadership coach who collaborates with individuals, teams, and corporates using a science driven, BS-free approach.

Participants will explore proven coaching frameworks, engage in real-time practice, and learn how to navigate the unique leadership dynamics of hospitality environments. Attendees will leave with practical tools to coach senior leaders in ways that drive service excellence, team engagement, and strategic alignment.

Discover innovative strategies for attracting top talent in an increasingly competitive hospitality labor market. This session covers new approaches to recruiting that are designed to engage today’s workforce. Participants will learn how leading hospitality organizations are rethinking job design, flexibility, and career pathways to appeal to emerging talent segments. Real-world case examples will illustrate how creative partnerships and data-driven insights can expand candidate pipelines and strengthen retention from day one.

Attendees will leave with actionable ideas to elevate their talent-attraction strategies and build a more resilient workforce.

This session tackles the ever-changing immigration visa landscape. Led by expert in immigration law and workforce planning, the session will focus on minimizing legal exposure while building resilient, future-ready hiring strategies.

Participants will leave equipped to navigate the current compliance challenges and develop robust global talent pipelines

HR leaders are often the first to support others, yet the last to prioritize their own well-being. In a post-pandemic workplace marked by labor shortages, constant change, and heightened demands, often alongside significant caregiving and personal responsibilities, burnout among HR professionals is at an all-time high.

This session focuses on practical mental health and wellness strategies designed specifically for HR leaders in hospitality. From setting boundaries and building resilience to leveraging organizational resources and peer support, you’ll walk away with actionable tools to protect your energy, sustain your effectiveness, and lead with clarity and compassion.

In a world where AI and technology continue to isolate us, Znario brings us together.

After years of building and leading teams, Natalie Egan kept seeing the same pattern: training wasn’t sticking, and teams were still unprepared for the moments that actually mattered. The problem wasn’t a lack of learning content, it was a lack of shared, real-world practice. That realization led her to create Znario.

This highly interactive tech-enabled session introduces both Natalie’s journey and a new category of workplace technology designed to empower managers to coach and develop their teams. Instead of passively consuming content, participants will step into a realistic HR hospitality scenario, make a decision in real time, and instantly see how others in the room respond.

The session includes a live, facilitated debrief, anonymous feedback, and real-time reporting that uncovers the thinking behind each choice, revealing decision patterns, blind spots, and moments of empathy across the group. Unlike traditional eLearning or AI simulations, this approach creates connection, not isolation, and generates a new layer of insight into how teams actually think and act.

Discover innovative strategies for attracting top talent in an increasingly competitive hospitality labor market. This session covers new approaches to recruiting that are designed to engage today’s workforce. Participants will learn how leading hospitality organizations are rethinking job design, flexibility, and career pathways to appeal to emerging talent segments. Real-world case examples will illustrate how creative partnerships and data-driven insights can expand candidate pipelines and strengthen retention from day one.

Attendees will leave with actionable ideas to elevate their talent-attraction strategies and build a more resilient workforce.

HR leaders are often the first to support others, yet the last to prioritize their own well-being. In a post-pandemic workplace marked by labor shortages, constant change, and heightened demands, often alongside significant caregiving and personal responsibilities, burnout among HR professionals is at an all-time high.

This session focuses on practical mental health and wellness strategies designed specifically for HR leaders in hospitality. From setting boundaries and building resilience to leveraging organizational resources and peer support, you’ll walk away with actionable tools to protect your energy, sustain your effectiveness, and lead with clarity and compassion.

In a world where AI and technology continue to isolate us, Znario brings us together.

After years of building and leading teams, Natalie Egan kept seeing the same pattern: training wasn’t sticking, and teams were still unprepared for the moments that actually mattered. The problem wasn’t a lack of learning content, it was a lack of shared, real-world practice. That realization led her to create Znario.

This highly interactive tech-enabled session introduces both Natalie’s journey and a new category of workplace technology designed to empower managers to coach and develop their teams. Instead of passively consuming content, participants will step into a realistic HR hospitality scenario, make a decision in real time, and instantly see how others in the room respond.

The session includes a live, facilitated debrief, anonymous feedback, and real-time reporting that uncovers the thinking behind each choice, revealing decision patterns, blind spots, and moments of empathy across the group. Unlike traditional eLearning or AI simulations, this approach creates connection, not isolation, and generates a new layer of insight into how teams actually think and act.